Frequently asked questions.
The questions we hear most often, with the answers we tend to give.
Booking and lead times
How far in advance should I book?
For larger events we recommend six to twelve months. Smaller events can usually be served at a minimum of three months’ notice; rush windows depend on the calendar.
Do you cater outside London?
Yes — UK-wide for events of all sizes. Travel and accommodation are budgeted at quote stage.
How does the catering booking process work?
Submit an enquiry through the Catering page; we reply within one working day, schedule a consultation, agree on a menu, and confirm with a deposit.
Gifting
How long does a gift box take to make?
Six to ten weeks (approximately two to three months) depending on quantity and customisation level. Early booking is strongly recommended.
Can I add my logo and colours?
Yes — every collection accepts logo upload (PNG/SVG up to 5 MB), names, dates, colour themes and personalised messages. We send a mock-up before production.
Do you accept rush orders?
Rarely. Because every gift is custom-produced and sourced for your order, rush windows are tight and depend on the season.
Pastry Cravings (subscription)
How does the credit system work?
Pick a plan (£25, £50, £100 or custom) and that amount is added to your Cravings credit balance every month. Use it on pastry orders any time. Unused credit rolls over up to a £1,000 cap.
Can I pause or cancel my subscription?
Yes. Pause for up to three months at a time from your account; cancel any time via the Stripe Customer Portal. Remaining credit stays for 12 months after cancellation.